ASPEK PROSES PRODUKSI DALAM PELAYANAN KEPENDUDUKAN MELALUI SITUS DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI

Abstract

The purpose of this study was written to determine the effectiveness of Population Services through the Sitepak website. This study uses a descriptive method with a qualitative approach in which the data for this study were collected by observation, interviews, and recording using a descriptive method with a qualitative approach. Informants in this study were determined using purposive technique. The results showed that the effectiveness of Population Services through the Sitepak website manage by Department of Population and Civil Registration of Bekasi Regency, the input criteria have not been effective, the production process criteria are constrained by incomplete socialization to the community and decision-making related to the clarity of time on the delivery of population documents. Criteria results (output) in online population services in Department of Population and Civil Registration of Bekasi Regency the products and services provided, and the criteria for productivity of Population Services through the Sitepak website already running effectively seen from the level of education apparatus in accordance with the provisions, the motivation provided, and the absence of income earned because of Population Services through the Sitepak website obtained for free.