ICT-Based Literacy Evaluation in Nigeria Educational Sector: Case Study in Kwara State

Abstract

ICT is now a necessity for both professionals and
organizations due to its pervasiveness across all fields
of human endeavour. The literacy skills level plays a
major role in its application for routine responsibilities
and the pace at which task is complemented. For
efficient service delivery in the public service, this study
evaluated the ICT literacy abilities and their application
among the staff of education agencies. It used a
descriptive cross-sectional survey design. Structured
items on the ICT skills assessment and utilization
questionnaire (ICTSAUQ) were administered to fifty
staff using convenient sampling techniques. To respond
to the research questions posed by this study,
descriptive and inferential statistics were used. The
question was addressed using percentage means and
standard deviations, and the questions were analysed
using a t-test. The results showed that having a basic
understanding of ICT helps do administrative tasks
daily. However, the staff of the education agencies
lacked the necessities for their daily routine of
managerial responsibilities and operations. Hence, it
was suggested that staff of the Education Agencies in
Kwara State must be exposed to the required ICT skills
to perform the routine functions at the optimal level.
Additionally, it was suggested that agency staff
members be encouraged to consistently improve their
ICT literacy abilities through self-training and group
work to improve the competence of service delivery in
the educational sector