“Pengaruh Dimensi Service Quality Terhadap Kepuasan Pasien Di Bagian Rawat Inap Rumah Sakit Immanuel Bandung”. Majalah Ilmiah UNIKOM 19, no. 2 (October 30, 2021): 87–95. Accessed July 6, 2025. https://ojs.unikom.ac.id/index.php/jurnal-unikom/article/view/6388.