PENGARUH PROSES DAN BUKTI FISIK TERHADAP KEPUASAN KONSUMEN DI HOTEL SANTIKA BANDUNG. JURISMA [Internet]. 2018 Oct. 8 [cited 2025 Apr. 21];8(2):127-40. Available from: https://ojs.unikom.ac.id/index.php/jurisma/article/view/1003