“Analysis of Determinants of Organizational Citizenship Behavior of Professional and Non-Professional Staff in North Sumatra Hospitals: Structural Equation Model Approach”. JURISMA : Jurnal Riset Bisnis & Manajemen, vol. 14, no. 2, Oct. 2024, pp. 189-02, https://doi.org/10.34010/jurisma.v14i2.13805.