Exploring the Nexus between People, Physical Evidence, Satisfaction, and Loyalty in Healthcare Services. JURISMA : Jurnal Riset Bisnis & Manajemen, [S. l.], v. 14, n. 2, p. 353–362, 2024. DOI: 10.34010/jurisma.v14i2.12948. Disponível em: https://ojs.unikom.ac.id/index.php/jurisma/article/view/12948. Acesso em: 10 may. 2025.