PENGARUH PROSES DAN BUKTI FISIK TERHADAP KEPUASAN KONSUMEN DI HOTEL SANTIKA BANDUNG. JURISMA : Jurnal Riset Bisnis & Manajemen, [S. l.], v. 8, n. 2, p. 127–140, 2018. DOI: 10.34010/jurisma.v8i2.1003. Disponível em: https://ojs.unikom.ac.id/index.php/jurisma/article/view/1003. Acesso em: 21 apr. 2025.