Integrasi Sistem Informasi Layanan Outsourcing Tenaga Kerja melaluiPerancangan Enterprise Architecture Berbasis TOGAF ADM

Authors

  • Veronica Benita Sanjaya Telkom University
  • Adiba Mauliya Telkom University
  • Laisya Whara Fhateha Syam Telkom University
  • Nailla Najwa Khanaya Sakti Telkom University
  • Puji Rahayu Telkom University https://orcid.org/0000-0002-6684-9774

DOI:

https://doi.org/10.34010/jtk3ti.v11i3.19013

Abstract

Perusahaan penyedia layanan outsourcing tenaga kerja membutuhkan integrasi sistem informasi untuk mengelola proses bisnis lintas fungsi secara efektif dan menjamin pemenuhan Service Level Agreement (SLA). PT.Intellisys  menghadapi permasalahan integrasi sistem dalam proses pemenuhan sumber daya manusia (SDM) yang didukung oleh berbagai aplikasi internal dan platform eksternal yang masih berjalan secara terpisah, sehingga menimbulkan ketidakasinkronan data, keterlambatan proses, dan ketergantungan pada aktivitas manual. Perancangan Arsitektur Enterprise (AE) dilakukan pada PT.Intellisys untuk mendukung penyatuan sistem dan meningkatkan efisiensi proses bisnis dalam layanan outsourcing tenaga kerja. Metode yang digunakan adalah studi kasus dengan pendekatan merancang AE berdasarkan TOGAF Architecture Development Method (ADM), yaitu melalui beberapa fase seperti Preliminary, Architecture Vision, Business Architecture, Data Architecture, Application Architecture, dan  Technology Architecture. Hasil penelitian berupa rancangan arsitektur enterprise kondisi target (to-be) yang terintegrasi, mencakup proses bisnis, data, aplikasi, dan teknologi, yang diharapkan dapat mempercepat pengadaan sumber daya manusia, meningkatkan efisiensi operasional, serta mendukung peningkatan kualitas layanan outsourcing secara berkelanjutan.

Kata Kunci – Arsitektur Enterprise; TOGAF ADM; Integrasi Sistem Informasi; Outsourcing Tenaga Kerja; Service Level Agreement (SLA)

 

Downloads

Published

2026-04-22

Issue

Vol. 12 No. 1 (2026): April 2026

Section

Articles

License

Copyright (c) 2025 Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

All articles published in Jurnal Tata Kelola dan Kerangka Kerja TI (JTK3TI) are licensed under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) license.

Under this license:

  1. Granted Rights:

    • Anyone is free to copy, distribute, display, and create derivative works of the article, for both commercial and non-commercial purposes.

    • Reuse, remixing, and adaptation are permitted without additional permission.

  2. Attribution Requirements:

    • You must provide appropriate credit, including: author’s name, article title, journal name (JTK3TI), year of publication, and DOI link (if available).

    • A link to the CC BY-SA 4.0 license (https://creativecommons.org/licenses/by-sa/4.0/) must be included.

    • You must indicate if any changes or modifications were made.

  3. ShareAlike Condition (SA):

    • If you remix, transform, or build upon the material, you must distribute your contributions under the same license (CC BY-SA 4.0).

  4. Rights Retained:

    • Copyright remains with the author, but first publication rights are granted to JTK3TI.

    • Authors are allowed to self-archive or redistribute their published articles on institutional repositories, personal websites, or other media, provided proper citation is included.

  5. Disclaimer:

    • JTK3TI is not responsible for the use, adaptation, or redistribution of articles by third parties.

How to Cite

[1]
“Integrasi Sistem Informasi Layanan Outsourcing Tenaga Kerja melaluiPerancangan Enterprise Architecture Berbasis TOGAF ADM”, JTK3TI, vol. 12, no. 1, pp. 76–83, Apr. 2026, doi: 10.34010/jtk3ti.v11i3.19013.