The Impact of User Participation on the Success of Enterprise Resource Planning (ERP) Adoption in Bangladesh

Abstract

The successful adoption of Enterprise Resource Planning (ERP) systems is crucial for organizations to enhance operational efficiency and gain a competitive edge. User participation has been recognized as a key factor in determining the success of ERP implementation. This study aims to investigate the impact of user participation on ERP adoption success in the context of Bangladesh. The specific objectives include assessing the relationship between user participation and work performance, understanding/proficiency, user-friendliness, and training/support. Additionally, the influence of organizational factors, such as organizational value, guidelines/procedures, and resource/support availability, on user participation is examined. The study also explores the impact of user participation on compatibility with existing organizational processes and alignment with strategic goals. The findings reveal that user participation significantly influences work performance, understanding/proficiency, user-friendliness, and training/support. Organizational factors and strategic alignment play important roles in facilitating user participation. The results emphasize the need to foster user participation, provide adequate training and support, promote organizational values, and align strategic goals for successful ERP adoption in Bangladesh. These insights contribute to a better understanding of the factors that drive ERP implementation success and provide guidance for organizations in Bangladesh and similar contexts.