Chatbot Adoption Framework for Real-Time Customer Care Support. International Journal of Informatics, Information System and Computer Engineering (INJIISCOM), [S. l.], v. 6, n. 1, p. 106–129, 2024. DOI: 10.34010/injiiscom.v6i1.14282. Disponível em: https://ojs.unikom.ac.id/index.php/injiiscom/article/view/14282. Acesso em: 19 apr. 2025.